Given the particular nature of this program, any cancellation at any time following your registration generates significant costs, which can represent 100% of the expedition price. The specific cancellation policy described below supersedes all other cancellation policies described in other documents or websites.
In general, any cancellation must be notified to us and to your insurance company by written means, which will allow you to have a confirmation receipt. It is the date of issue that will be retained as the cancellation date for billing cancellation fees. A non-refundable amount of 500 € per person will be retained for administrative expenses. A non-refundable cancellation fee will be calculated from a percentage of the total expedition cost, depending on the number of days between the date of cancellation and that of the departure: from 60 to 31 days: 25%, from 30 to 21 days 50%, from 20 to 14 days: 75%, within 13 days of departure: 100%. In addition to the cancellation charges mentioned above, for any transportation that we would take on your account and issue upon registration and/or dates imposed by the transportation companies, will be charged a cancellation fee that may be equal up to 100% of the price of said tickets depending based on the cancellation conditions imposed by said companies. For any hotel reservation or other services subject to different cancellation policies, including coaching, car rental, logistics, authorization fees will be charged a cancellation fee equal to 100% of the price of the services based on the cancellation conditions imposed by the providers. The customer will be informed of the specific conditions of cancellation prior to registration.
Finally, since the price per person is based on a group composition, cancellations may incur additional charges for the remaining participants. If these costs cannot be offset by the registration of new participants in time, the participant who cancels would be obliged to pay these fees to allow the remaining participants to leave under the same tariff conditions.
In case we would have to cancel the trip, failing to meet the minimum number of participants, you will be notified at least 60 days before the departure date. If this is the case, or if the trip has to be canceled due to an act of God, an alternative expedition would be proposed or a refund of amounts paid. In the case of a cancellation on our part, for any reason whatsoever, the external costs incurred by the clients such as transportation costs to get to the starting point of the trip, visa costs, travel documents, vaccination costs may not be refunded.
We recommend taking a cancellation insurance that could address the issues raised, especially in the case of health problems. If you wish, we can examine how EXPEDITIONS UNLIMITED may offer a satisfactory insurance.