Once your trip is confirmed, the following fees apply:
- If you cancel more than 30 days from the start of your trip, you’re entitled to a full refund, less a $50 processing fee.
- If you cancel 14 to 30 days before your trip, you’re entitled to 50% of your payment.
- If you cancel within 14 days of your start date, or fail to appear, you will be charged for the entire amount of your trip.
All requests for cancellations and date changes must be submitted in writing by mail or email.
Your guide reserves the right to cancel any program due to inadequate bookings, weather or route conditions, or for any other reason. If they must cancel a trip, a full refund will be given and every effort will be made to reschedule. In such cases, your guide is not responsible for expenses incurred by the client in connection with the trip such as airfare, car rental, equipment purchases, etc.
The JHMG team provided a top-shelf experience for our custom backcountry ski adventure. The guides reached out to provide a helpful introduction and trip planning assistance. Our guide Pat quickly discerned the different skill and strength levels of our group members, and then tailored our adventure to accommodate each team member. Pat remained level headed and patient in the face of challenges and helped instill confidence in our team. We had a fantastic experience with Pat and JHMG, and hope to join for another adventure.