A 40% deposit to secure your place is due upon booking. The remaining amount is due in fourteen (14) days. If the booking is made less than fourteen (14) days prior to departure, the cost must be paid in full. Once the trip is confirmed by the guide, the cancellation policy stated below applies.
- If Client cancels the Booking anytime prior to thirty (30) calendar days in advance of the trip contemplated by the booking, Client is entitled to forty (40) percent of the deposit.
- For cancellations thirty (30) to fourteen (14) calendar days in advance, the deposit will be forfeited.
- For cancellations less than fourteen (14) calendar days in advance, full trip amount will be forfeited.
- After that deadline, Client is not entitled to any refund. Any reimbursable expenses arising out of the Booking incurred by Guide prior to the date of cancellation (including but not limited to plane tickets, car rental payments, and lodging or transportation fees) are non refundable as soon as they are incurred by the Guide.
Cancellations must be submitted in writing by email, and will only be recognized once received by Arctos Guides.
For larger trips, Arctos Guides is contracting third party companies such as huts, helicopter, and transportation, associated costs will be forfeited based on the respective cancellation policy of each third party.
If Arctos Guides cancels a trip for any reason prior to the start date, a credit for the trip’s value, valid for two years, will be issued. If Arctos Guides is forced to cancel a trip for any reason after the trip start date, a credit for the unused portion of the trip’s value, valid for two years, will be issued.