FAQ

Answers to the most common questions people have about 57hours and our adventures

Guide watching the mountains illustration

Why should I book with 57hours?

With us, it’s all play and no work for you! 57hours is an open platform that connects you with trained and certified outdoor adventure professionals all over the world. Using our tech-savvy, we make it super easy to find and book adventures worth tackling, with guides worth booking, all gathered from the first-hand experiences of the locals who adventure in these amazing locations.

Cancellations and COVID-19

In light of the current situation, we’re working to handle all trip cancellations appropriately. Cancel within 48 hours of booking your trip for free, no questions asked. If you need to change your plans up to 31 days ahead of your scheduled adventure, we offer a full refund on most trips. Within 31 days, and we offer free date changes or the option to convert your booking to credit to use on any 57hours adventure at a later date.

What about bad weather?

Mitigating avalanche risk is paramount for any excursion in the backcountry — that’s why it’s best to tour with a guide! Rest assured, your guide will set objectives that are attainable for the weather conditions on that particular day. Of course, inclement weather can always get in the way of backcountry skiing, but your guide will know the best course of action to take if the weather takes a turn.

On the rare occasion of truly bad weather, your guide will present you with suitable, safe alternatives. The most common practice is to move to a nearby location if it exists, or to reschedule your backcountry ski tour to a more favorable day.

If backcountry skiing is not possible on your scheduled day and no options presented are viable, you will be issued a full refund.

Do I need an insurance policy?

We highly recommended that you cover all your bases with both emergency medical and travel insurance. With medical insurance, if you have an accident or medical emergency on or off the mountain, you’ll avoid paying out of pocket for costly expenses. This covers everything from hospital treatments to emergency air transportation and more. 

As we’ve recently seen, travel plans can be abruptly halted, so it’s a good idea to purchase travel insurance that covers cancelled flights, natural disasters and other scenarios that may interrupt your travel plans. For peace of mind, we suggest you consider both options of insurance.

If you need assistance selecting the right insurance for your group, let us know and we will be happy to help!

What can I expect from skiing with a guide?

A certified ski guide will take all of the guesswork out of your time in the backcountry. From tour planning to route selection, terrain management, avalanche safety, and gear knowledge, your guide’s expertise and backcountry experience will ensure you have an unforgettable ski touring adventure. It doesn’t matter your skill level, whether you’ve never backcountry skied or you’re seasoned on the slopes, skiing with a guide has its advantages.

Your techniques will sharpen, you’ll learn how to navigate terrain safely, make smart decisions, and most of all, you’ll remain safe in unfamiliar terrain.

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