FAQ – Mountain biking

Answers to the most common questions people have about 57hours and our adventures

Guide watching the mountains illustration

Why should I book with 57hours?

With us, it’s all play and no work for you! 57hours is an open platform that connects you with trained and certified outdoor adventure professionals all over the world. Using our tech-savvy, we make it super easy to find and book adventures worth tackling, with guides worth booking, all gathered from the first-hand experiences of the locals who adventure in these amazing locations.

Cancellations and COVID-19

In light of the current situation, we’re working to handle all trip cancellations appropriately. Cancel within 48 hours of booking your trip for free, no questions asked. If you need to change your plans up to 31 days ahead of your scheduled adventure, we offer a full refund on most trips. Within 31 days we offer free date changes or the option to convert your booking to credit to use on any 57hours adventure at a later date.

What about bad weather?

Tours are scheduled to fit with the seasons and ideal cycling conditions. When the weather does not cooperate, your guide will know the correct course of action to take. Whether that’s shifting to a more favorable location or postponing until conditions approve, your guide will know just what to do. In the event of predictably bad weather, you will be contacted prior to the trip to discuss suitable alternatives.  

Do I need an insurance policy?

We highly recommended that you cover all your bases with both emergency medical and travel insurance. With medical insurance, if you have an accident or medical emergency on or off the mountain, you’ll avoid paying out of pocket for costly expenses. This covers everything from hospital treatments to emergency air transportation and more.

As we’ve recently seen, travel plans can be abruptly halted, so it’s a good idea to purchase travel insurance that covers cancelled flights, natural disasters and other scenarios that may interrupt your travel plans. For peace of mind, we suggest you consider both options of insurance.

If you need assistance selecting the right insurance for your group, let us know and we will be happy to help!

What can I expect from mountain biking with a guide?

One of the reasons why mountain biking is so popular is the rush of adrenaline it sends through your veins. Sure, danger is part of the appeal, but you’ll want to avoid any unnecessary risks by hiring a guide. They’ll make sure you enjoy the ride and feel safe while doing it. There is no road map or GPS technology out there that’s as good as having an experienced local guide to lead the way while mastering unfamiliar trails. There’s always more to see, and your guides know just where to go to find it!

 

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