Registration for an adventure with your guide requires a 50% non-refundable deposit. The balance of program fees will generally be due 90 days prior to the starting date of the program. It is your responsibility to adhere to the fee payment schedule. Late payment will result in cancellation of program reservations and forfeiture of all fees paid.
If your guide has to make an alteration to the time of departure or return to the your home exceeding 12 hours between the date of your booking and the date of departure to, you can decide no to proceed with the booking. In that case, you can:
- transfer your booking to another trip without incurring a transfer charge but subject to an appropriate adjustment up or down to the sums payableđ
- cancel your booking without penalty.
If your guide increases the basic price of the trip by 10% or more and you do not wish to continue with the trip, you may cancel your booking and get a full refund in respect of the basic cost of the trip but your guide will not be responsible for other incurred costs.
Should you cancel for any other reason the following charges will apply:
- more than 30 days before the expedition – loss of deposit
- 20 to 29 days before departure – 30% of total cost
- 11 to 19 days before departure – 60% of total cost
- less than 10 days before departure – 100% of total cost.
If your guide is forced to cancel your trip, you will be given the opportunity either to:
- receive a refund of the basic cost of the trip paid to African Ascents
- transfer to another trip without charge. If there is a difference in price between the cancelled trip and the trip to which you elect to transfer your booking, your guide will refund the difference if it is cheaper or invoice you for the supplement if it is more expensive.
If the reason for the cancellation less than 8 weeks before the advertised departure date is a lack of bookings, a compensation of $30 per properly booked person will be paid.
The teamwork, professionalism, and care given to us (especially our 11-year-old daughter) were phenomenal. Having done many hikes throughout Africa with Zoe, we both agreed that this team was the best we have ever had. The camp was always set up perfectly, tents, beds, mess tent, etc all in place for us. Food and water (for cleaning) ALWAYS on time. The food was plentiful, healthy, and very tasty, with a good variety. Japhet was a really good guide, reading us very well and motivating us along – we never needed to worry about anything on this trip, just walk and enjoy! One step at a time. The guide knew his animals, plants, weather/environment well.
Even when my daughter was poorly off one morning, he adapted the hike length for the day immediately. Safety was always foremost on their minds – Loita specifically looked after Zoe getting down from the summit so that she would not slip. As the only adult, I never felt ‘alone’ – I could chat to any of the crew whenever I wished. African Ascents run a great outfit. We shall definitely use them again.