Registration for an adventure with your guide requires a 50% non-refundable deposit. The balance of program fees will generally be due 90 days prior to the starting date of the program. It is your responsibility to adhere to the fee payment schedule. Late payment will result in cancellation of program reservations and forfeiture of all fees paid.
Please note that you will have to sign an indemnity form with the guide. If, following your booking, you choose not to sign it, you will receive a refund.
If your guide has to make an alteration to the time of departure or return to the your home exceeding 12 hours between the date of your booking and the date of departure to, you can decide no to proceed with the booking. In that case, you can:
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- transfer your booking to another trip by the guide without incurring a transfer charge but subject to an appropriate adjustment up or down to the sums payable
- cancel your booking without penalty.
If your guide increases the basic price of the trip by 10% or more and you do not wish to continue with the trip, you may cancel your booking and get a full refund in respect of the basic cost of the trip but your guide will not be responsible for other incurred costs.
Should you cancel for any other reason the following charges will apply:
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- more than 30 days before the expedition – loss of deposit
- 20 to 29 days before departure – 30% of total cost
- 11 to 19 days before departure – 60% of total cost
- less than 10 days before departure – 100% of total cost.
If your guide is forced to cancel your trip, you will be given the opportunity either to:
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- receive a refund of the basic cost of the trip paid to African Ascents
- transfer to another trip without charge. If there is a difference in price between the cancelled trip and the trip to which you elect to transfer your booking, your guide will refund the difference if it is cheaper or invoice you for the supplement if it is more expensive.
If the reason for the cancellation less than 8 weeks before the advertised departure date is a lack of bookings, a compensation of $30 per properly booked person will be paid.
Please note that booking fees are non-refundable in all cases and will be deducted from the refund amount.
Many thanks to the brilliant team of African Ascent for a memorable ascent of Mt. Kenya. This was a very well organized, extremely comfortable trek and an enjoyable climb all the way to the peak, Batian, at 5199m, the true summit of the mountain. African Ascent put together a tailor-made 7-day itinerary at fairly short notice demonstrating their experience of organizing a climb such as this. African Ascent provided an extremely high level of comfort during the trek: I had a very roomy two-man tent for myself, a huge mess tent for mealtimes when it was just that little bit too chilly or wet to enjoy al fresco dinners, a portable loo tent, comfortable lightweight chairs (by Helinox), hot water to wash in the morning as well as at the end of a trekking day and a massive amount of very tasty always freshly prepared food. All in all African Ascent did not only make it a very comfortable trip but I always also felt I was attended by a very safe pair of hands (or make that 17 pairs).