Your guide operates in Slovenia, Italy, and Austria, and therefore, all EU rights that concern tour packages shall apply.
Deposits
Upon booking, the traveller is required to pay a non-refundable deposit equal to 30 % of the total price unless otherwise specified in the program of the tour package. The remaining amount is required 90 days before departure unless otherwise specified. If the traveller fails to pay the above-mentioned sum at the agreed dates, they will be considered to have withdrawn from the contract.
Guide’s right to change the price
Your guide reserves the right to change the price as a result of changes in the exchange rate applied to the tour package in question, changes in transportation costs, based on the cost of fuel or other energy sources, and changes to the fees and charges applicable to some types of tourist services included in the package and charged by third parties not directly involved in the execution of the package (such as taxes and fees) that affect the price of the package. Your guide will communicate in writing any variations in price to the travellers, at the latest 20 days before the date of departure. If the price variation exceeds 8% of the original price amount, the traveller has the right to withdraw from the travel contract.
Cancellations and replacements
The traveler has the right, at any moment, to withdraw in writing from the travel contract. If the traveller withdraws from the contract, the organizer shall refund him within 14 days, reserving the right to withhold the withdrawal expenses/fines indicated below:
● For withdrawals made up to thirty days before the beginning of the trip: 30% of the total amount (non-refundable deposit)
● For withdrawals made between 29 and 15 days before the beginning of the trip: 50% of the total amount
● For withdrawals made between 14 and 7 days before the beginning of the trip: 75% of the total amount
● For withdrawals made between 6 and 1 days before the trip: 100% of the total amount.
If the traveler does not withdraw from the travel contract in writing before the beginning of the trip and does not participate in the trip, they is not entitled to a refund.
In the event that the traveler cannot take part in the trip, they can be replaced by another person, if the latter meets all the conditions of the chosen tour package. The transferor traveler must inform the organizer of this in writing at least 7 days before the beginning of the trip. In this case, the transferor must refund the organizer all the expenses incurred for the substitution. In the event that third parties necessary for the execution of the tour package (e.g., airlines) do not allow a booking replacement, the transferor will not be able to take advantage of the rights described in this paragraph.
Withdrawals during the trip
The traveler may withdraw in writing from the travel contract during the trip itself as well. In this case, the traveler is not entitled to a refund of the sums paid to the organizer, nor of any other expenses incurred. The following are considered a withdrawal from the travel contract: (i) during the trip, the traveler independently, without a valid cause and without the consent of the organizer, interrupts the chosen tour package; (ii) the traveler is not accepted aboard the means of transportation (air, sea, land or others) for security reasons or regulations imputable to the traveller himself; (iii) the traveler independently and with the consent of guides partially modifies the tour package.
The traveler may withdraw from the travel contract because of extraordinary and inevitable circumstances that modify significantly the performance of the tour package and must, in this case, present relevant evidence. In this event, the traveler is entitled to a full refund, from which only the expenses that the organizer incurred for the registration and the eventual participation in the tour package can be withheld. Whenever withdrawal from the travel contract for extraordinary and inevitable circumstances arises during the performance of the tour package, the organizer offers to the traveller the necessary support. In case of withdrawal on the part of the traveler, they do not have the right to a refund of the expenses such as expenses for obtaining visas, obligatory or recommended vaccines, purchase of flight, bus, boat or train tickets.
Organizer’s cancellation rights
Your guides reserves the right to cancel the travel contract if, because of inevitable and extraordinary circumstances, it cannot perform the tour package pursuant to the provisions of the program of the package itself or the provisions contained in these terms and conditions, or if the number of travellers registered to the tour package is lower than the minimum foreseen in the travel contract. In this case, the organizer will cancel the contract and refund in full the payments made by the traveler for the tour package. The reimbursement does not include any expenses incurred by the traveller due to the cancellation of the tour package. The right to cancel on the part of the organizer may be invoked:
● 20 days before the beginning of the tour package for packages that last longer than 6 days;
● 7 days before the beginning of the tour package for packages that last between 2 to 6 days;
● 48 hours before the beginning of the tour package for packages that last less than 2 days.
In the event of cancellation on the part of the organizer, the traveler is not entitled to be refunded the expenses connected to the tour package that are not included in the price itself (such as expenses to obtain visas, obligatory or recommended vaccines, any insurance policies, or flight, bus, boat and train tickets).
Your guide reserves the right to cancel the travel contract before the beginning of the tour package or during its performance and will be entitled to request a refund for expenses/damages from the traveler, if they directly violates the provisions of the travel contract that they have signed. In particular, if the traveler has voluntarily communicated incorrect information regarding the number and the age of the participants, or if during its performance, they have modified the tour package without informing the guide.