Safety Above All
We require all guides using our platform to have a COVID-19 safety plan and to make the details of that plan accessible to clients. In most cases, group sizes will be reduced, guides will avoid overcrowded locations, and other safety measures will be met depending on the location and activity.
We also expect clients to respect local regulations and take measures to protect themselves, guides and the communities they’re travelling to.
Secure, Flexible Booking
Rest assured, that if you need to change your plans, you can.
In light of the current situation, we’re working to handle all trip cancellations appropriately. Cancel within 48 hours of booking your trip for free, no questions asked. If you need to change your plans up to 31 days ahead of your scheduled adventure, we offer a full refund on most trips. Within 31 days, and we offer free date changes or the option to convert your booking to credit to use on any 57hours adventure at a later date.
Exceptional Customer Support
We’re proud to be part of an outdoor community that excels at looking out for each other, especially during times of crisis, and now is no different. At any time, if you have any questions or concerns about outdoor adventuring during Covid-19 or you have an upcoming booking that you need to change or cancel, you can get in touch and we’ll respond promptly.